Who we are

Welcome to NucleoCell Nutrition PTY LTD! We’re delighted you’re here, and we want you to know that your privacy is our top priority. This Privacy Policy explains in clear terms how we collect, use, share, and protect your personal information when you visit and use our ecommerce website (“Site”). By using our Site, you agree to the practices described in this Policy.

Last Updated: 11/03/2025

Information We Collect

Personal Information:

When you use our Site, we may collect personal information that you voluntarily provide, including:

• Contact Details: Name, email address, mailing address, and phone number.
• Payment Information: Credit/debit card details or other payment data (processed securely via our payment gateway; we do not store your card details on our servers).
• Account Information: Username, password, and profile information if you register for an account.
• Order Details: Products purchased, shipping information, and order history.

Usage Data:

We may automatically collect non-personal information about how you interact with our Site, such as:

• IP address, browser type, and operating system.
• Pages visited, time spent on pages, and navigation patterns.

Cookies and Tracking:

Our Site uses cookies and similar tracking technologies to enhance your experience, analyze Site traffic, and for marketing purposes. You can adjust your browser settings to refuse cookies, but this may affect Site functionality. Cookie Policy

How We Use Your Information

We use the collected information for various purposes, including to:

• Process Orders: Fulfill your purchases, manage orders, and provide customer support.
• Improve Our Site: Analyze user behavior to help us improve the content and functionality of our Site.
• Communicate With You: Send you updates, newsletters, and promotional materials (you may opt out at any time).
• Prevent Fraud: Monitor transactions for security purposes and prevent fraudulent activities.
• Legal Obligations: Comply with legal requirements and protect our rights.

Sharing Your Information

We respect your privacy and do not sell your personal data. We may share your information with:

• Service Providers: Trusted third-party vendors who assist with payment processing, shipping, website analytics, and customer service.
• Legal Authorities: When required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred (subject to confidentiality obligations).

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure server infrastructure, and strict internal procedures. However, please note that no method of online transmission or electronic storage is completely secure.

Data Retention

We will retain your personal information only as long as necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed, it will be securely deleted or anonymised.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access, update, or correct your information.
• Request deletion of your data.
• Object to or restrict our processing of your data.
• Withdraw consent at any time for direct marketing purposes.

If you wish to exercise any of these rights, please contact us using the details provided below.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:  info@nucleocell.co.za